Support & Contact
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Need help, ran into a problem, or have an idea? We'd love to hear from you.
How to reach us
Email: support@abracodeabra.org
- Response time: usually within 1–2 business days.
- To help us help you faster: include your device model, your iOS version and a short description of the problem. A screenshot always helps.
FAQ
Where is my data?
Only on your device. There's no account and no server, so we can't see your data or recover it.
How do I move my data to a new phone?
- With a backup: restore the new phone from an iCloud or computer backup of the old one. The app's data moves along with the backup.
- Without a backup: the data can't be moved.
How do I load a ready-made plan?
Got a plan in a file or a message? Open it in Nitamen, review what will change, and confirm. Your history is kept even when you switch plans.
I can't hear the rest-timer beeps
- Volume: make sure your device volume isn't at zero.
- Setting: make sure the beeps are turned on in the app's settings.
- With the screen locked: the beeps use background audio.
Notifications don't arrive
Check that notifications are allowed for the app in iOS Settings, and that the times in the app's settings are right.
How do I lock my progress photos?
Turn on the Face ID lock in the app's settings.
How do I delete data?
- One item: delete a single weigh-in, measurement or photo inside the app.
- Everything: delete the app from your device.
Documents
Questions?
You can write to us about anything related to this document.
support@abracodeabra.org